Refund Policy

All entry fees are final once a contest reaches its scheduled start time (for season‑long contests, Week 1; for weekly contests, lineup lock). Because ENB provides access to a digital contest service, entry fees are considered non‑refundable digital goods. Refunds are only issued in the limited situations described below.

Refunds may be granted in the following cases:

Contest Canceled Before Start

A contest is canceled before its scheduled start date (including Week 1 for season‑long contests or lineup lock for weekly contests).

Entry Voided Due to Ineligibility

If ENB determines that a user was not eligible to enter a contest (age, location, or identity verification failure), the entry may be voided and refunded.

Duplicate Charges

If a user is accidentally charged more than once for the same entry, ENB will refund the duplicate charge(s).

ENB‑Confirmed Platform Failure

If ENB experiences a verified, platform‑level technical failure that prevents users from entering or editing lineups, ENB may issue refunds at its discretion.

Refunds are not provided for:

• Missed lineup submissions
• Late lineup changes
• Injuries, suspensions, or poor player performance
• User device issues (phone, browser, internet, app crashes)
• Third‑party data delays or stat corrections
• Change of mind or misunderstanding of contest rules
• Disqualification due to rule violations
• Entries submitted using VPNs, proxies, or location‑masking tools

If a season‑long contest is canceled after it has started:

Eight or More Weeks Completed

If 8 or more weeks have been completed, ENB will:

• Finalize standings based on completed weeks
• Pay out prizes according to those standings
• No refunds will be issued

Fewer Than Eight Weeks Completed

If fewer than 8 weeks have been completed, ENB will:

• Void the contest
• Issue full refunds to all participants

Initiating a chargeback for a valid entry is prohibited. If a user files a chargeback, ENB may:

• Suspend or terminate the account
• Withhold funds or prizes
• Recover chargeback fees
• Permanently ban users who abuse chargebacks

Chargebacks for valid entries are considered fraudulent activity.

ENB may deny refunds if:

• Fraud is suspected
• A user violates contest rules
• A user attempts to bypass location restrictions
• A user uses multiple accounts or engages in collusion
• A user submits entries on behalf of others (proxy entries)

ENB may withhold funds during investigations.

ENB uses official league data providers. Refunds are not issued for:

• Stat corrections
• Data feed delays
• Scoring adjustments
• Third‑party data inaccuracies

ENB is not responsible for errors outside its control.

Refunds are not issued for:

• User device failures
• Internet outages
• Browser issues
• App crashes
• Third‑party service outages (e.g., hosting, data providers)

Refunds are only considered when ENB confirms a platform‑level failure affecting a significant portion of users.

Refund processing times depend on:

• Banks
• Card issuers
• Payment processors

ENB is not responsible for delays caused by financial institutions.

For Canadian users:

• Refunds are issued in USD
• Exchange rate differences are not refunded
• Foreign transaction fees are not refunded

ENB may require documentation to verify a refund request. Refunds may be denied if sufficient proof is not provided.

All refund decisions made by ENB are final.

For refund questions or requests: billing@enbfantasy.com